Effective date: June 19, 2026
1. Scope
This policy explains how KleanerLink collects, uses, and shares information when you use our service.
2. Information we collect
- Account info: name, email, phone, language preference, role.
- Verification info: for Customers, address (verified via our address-verification provider) and identity verification status; for Cleaners, identity verification status, service area, experience, and insurance status. Identity verification is performed by a third-party provider; KleanerLink receives a pass/fail result and may not store the underlying ID document.
- Job content: property details, room-by-room scope, photos you upload, notes, and messages between Customers and Cleaners.
- Payment info: when in-platform payments are enabled, payment details are collected and processed by our payment processor (Stripe); KleanerLink does not store full card numbers.
- Usage/device info: log data, device and browser information, and similar technical data.
3. How we use information
To operate the marketplace (matching, bidding, booking, messaging), verify users, enable payments, provide support, maintain safety and prevent fraud, comply with law, and improve the service.
4. How we share information
- With the other party to a transaction: a Customer's building/area is visible to Cleaners viewing open jobs; the exact address and access instructions are shared with the assigned Cleaner only after booking. Cleaner public profile details are visible to Customers.
- With service providers who process data on our behalf: hosting/database (Supabase), address verification (Lob), identity verification and payments (Stripe), email (Resend), and authentication (e.g., Google sign-in). They may use data only to provide their services.
- For legal and safety reasons: to comply with law, enforce our terms, respond to safety incidents, and cooperate with law enforcement where appropriate.
- We do not sell your personal information.
5. Security
We use access controls (row-level security), encryption in transit, and restricted handling of sensitive fields (precise address, access instructions, identity data, payment identifiers). No system is perfectly secure.
6. Retention
We retain information as long as your account is active and as needed for legal, safety, dispute, and accounting purposes, then delete or de-identify it.
7. Your rights
Depending on where you live (including under the Colorado Privacy Act and similar U.S. state laws), you may have rights to access, correct, delete, or port your data, and to opt out of certain processing. To exercise these, contact support@kleanerlink.com.
8. Cookies and analytics
We use cookies and similar technologies to operate and improve the service, and we may use third-party analytics tools to understand how the service is used. The specific tools may change as the product evolves; for current details, contact support@kleanerlink.com.
9. Children
KleanerLink is not directed to anyone under 18, and we do not knowingly collect their information.
10. Changes & contact
We may update this policy and will post the new effective date. Questions: support@kleanerlink.com · 1800 Wazee St, Ste 300 #127, Denver, CO 80202, United States.